Employment Type
Part-time
Beginning of employment
As soon as possible
Industry
Retail
Job Location
207 West 3560 North, Spanish Fork, UTAH, 84660
Working Hours
Monday thru Friday 9 am - 1 pm or 12 Noon - 5 pm
Date posted
June 18, 2020
Position title
CSR - Inbound Calls, Part Time
Description

General Description:
Represent the organization to our customers. Respond to inbound calls and make outbound calls in order to resolve customer inquiries.  Part-time 9 am to 1 pm or 12 Noon - 5 pm Monday – Friday

Responsibilities
  • Answer incoming calls which pertain to placing an order, answer questions regarding products, and resolve all customer concerns in a positive professional manner. Punctuality is a must!
  • Place outbound calls to assist customer to place an order, resolving any issues with an existing order in a positive professional manner.
  • Enter customer orders, customer information, and notes pertaining to customer calls into ordering system.
  • Identify and escalate priority issues.
  • Research required information for customer resolution using available resources.
  • Handle and resolve customer complaints through phone, Live Chat and/or email in a professional manner.
  • Act as a team player to all the other organizational functions.
Qualifications
  • High School Diploma is required.
  • Proficient with Microsoft Office, Excel and Word.
  • Spanish Speaking Skills a plus.
  • Strong verbal and written communication skills as well as attention to detail.
  • Strong interpersonal and customer skills required.
  • Ability to multi-task, work under pressure and meet deadlines required.
  • Must be on time daily.
  • Occasional lifting of up to 25-50 lbs.
  • Knowledge of Company product lines a plus, primarily AromaTools.
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Position: CSR - Inbound Calls, Part Time

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